XEOX Honey Water Based Lubricant in 8oz/240ml

Product Assembly: To ensure safe shipping and avoid damage, your doll will be shipped partially disassembled. Upon arrival, a quick, easy attachment of the doll’s head and accessories will be required.

Clothing Disclaimer: Please note that the clothing shown in product images is for presentation purposes only. Dolls do not come with any clothing.

Custom Orders: Custom-made dolls require a production and delivery time of 15 to 30 business days. Handmade with great attention to detail, these dolls take longer to create to ensure top quality. For faster delivery, check out our in-stock products.

Fast Shipping for In-Stock Items: If you're excited to receive your doll and want to avoid production wait times, choose from our in-stock options, which are available for delivery in 3 to 5 business days (excluding weekends and holidays).

Relay Point Delivery: If you prefer delivery to a relay point, please provide the relay address when ordering. We typically use UPS and DHL, with delivery times ranging from 2 to 5 days depending on your location.

It is essential to check the package's condition upon receipt to ensure that the items were properly packed and have not been damaged during transit.

When receiving a package, it's important to check the external packaging for any signs of damage or moisture. Also, ensure that all items ordered are present and undamaged.

If the external packaging is damaged, we recommend taking photos or videos as evidence. Check the inner packaging to confirm the items are undamaged. If you find any damage, contact the carrier to request a refund or replacement.

If your package is missing despite confirmed delivery, check all potential drop-off locations, such as porches, backyards, garages, or other areas where it could have been left. If the package remains missing, contact the carrier to report the issue and request an investigation. It's also recommended to take photos or videos to document that the package was not found.

If your items were damaged during transit, please contact the carrier to request compensation. Providing evidence, such as photos or videos, can support your claim. For product-related issues, please reach out to our Customer Service (service@xeoxhoney.com), and we'll be happy to assist.

To cancel your order if it hasn't been processed, please contact our Customer Service (service@xeoxhoney.com).

If your order has been processed, you may mark the package as "Return to Sender" and refuse the delivery. Alternatively, you can bring the unopened package back to the carrier and inform them you are refusing the delivery.

Once the shipping box is opened, all orders are considered used, and returns are not accepted at our warehouse. Please ensure the box remains sealed if you plan to return your order.

If you need to correct your delivery address, please contact our Customer Service (service@xeoxhoney.com) as soon as you notice the mistake.

Unfortunately, no. We cannot change the delivery address once the order has been shipped.

If you entered an incorrect delivery address, please contact our Customer Service as soon as possible. We will assist you in changing the address before shipping.